Error: Customers with a deposit missing a date

• Related Articles

• Error: Customers missing final disconnect date on a billing service

  Issue A final bill customer is missing the final disconnect date on a billing service that was disconnected with the final bill. Explanation A final bill customer should have a final disconnect date on each billing service that will not be billed ...

• How do I search for customers with deposits who are missing a deposit service? (2023.11)

  If a customer has a deposit, the the customer should have a billing service tied to the deposit. Finding a customer who has a deposit that is not tied to a billing service is an issue that needs to be fixed by refunding the deposit, adding the ...

• Error: Customers missing a billing service for the deposit

  Issue A customer has a billing service that requires a deposit but a deposit is not recorded. Explanation A customer should have a billing service for each deposit. Solution These steps will link the billing service to the deposit. Refund the ...

• Error: Customers with an invalid transaction date

  Issue A customer has a transaction with a transaction date that occurs prior to the customer's connect date or after the customer's final bill date. Explanation Connect uses the customer's connect date and final bill date as the valid date range for ...

• Error: Customers with deposit activity but no deposit

  Issue A transaction that records a deposit exists but the customer doesn't have a deposit that shows up on their account. Explanation If deposit activity is recorded, then the customer should have a deposit. Solution Contact customer service at (800) ...