Error_Customers_with_transactions_that_have_invalid_rate

Error: Customers with transactions that have invalid rate

Issue

A customer has a transaction that uses a rate that doesn't belong to the service transaction. 


Explanation

Only rates that are tied to a service can be used to create a service transaction. 


Solution

You can fix this error by running Recalculate. 

 

1. Open Connect Utility Management > Organization > Recalculate. 

2. Click to select Correct Invalid Transaction Rates checkbox.  

3. Click GO (CTRL+G). 

 

202305 2023Mar27

 

 

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