Error: Customers with a billing service tied to an invalid rate

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• Error: Customers with transactions that have invalid rate

  Issue A customer has a transaction that uses a rate that doesn't belong to the service transaction. Explanation Only rates that are tied to a service can be used to create a service transaction. Solution You can fix this error by running Recalculate. ...

• Error: Customers with a billing service tied to a meter that is not valid

  Issue A customer with a billing service is tied to a meter that doesn't exist. Explanation Each billing service with a meter must be tied to a meter that is set up, active (not retired), and tied to the service address. Solution Check if the meter is ...

• Error: Customers missing final disconnect date on a billing service

  Issue A final bill customer is missing the final disconnect date on a billing service that was disconnected with the final bill. Explanation A final bill customer should have a final disconnect date on each billing service that will not be billed ...

• Error: Customers assigned to an invalid billing cycle

  Issue The organization is using billing cycles and a customer is assigned to a billing cycle that doesn't exist. Explanation If the organization is using billing cycles, then each customer should be assigned to an active billing cycle. Solution Use ...

• Error: Invalid service defaults

  Issue Checkout found a service with default values that do not exist. Explanation The default value may be linked to a service that is no longer available. Solution Change the default value to select an active service. Go to Organization > Services. ...