Error_Customers_assigned_to_an_invalid_billing_cycle

Error: Customers assigned to an invalid billing cycle

Issue

The organization is using billing cycles and a customer is assigned to a billing cycle that doesn't exist. 


Explanation

If the organization is using billing cycles, then each customer should be assigned to an active billing cycle. 


Solution

  • Use Modify Existing Customers to the assign the customer to a billing cycle. Contact customer service at (800) 228-9851 for assistance. 

  • If your organization is not using billing cycles, then every customer will be assigned to 1 as the default billing cycle. 

 

202305 2023Mar27

 

 

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