How do I set the shutoff minimum balance?

The shutoff date is the date when service will be shut off if payment is not received.

Use Organization to set the default minimum balance and the number of periods with a delinquent balance before the account is flagged for shutoff.

1. Open Connect Utility Management > Organization.

2. Click to select the Organization tab.

3. Find the field titled Shutoff Minimum Balance.

4. Enter the smallest amount that is past due on a delinquent account to shutoff service.

5. Find the field titled Shutoff Periods.

6. Enter the number of periods the delinquent minimum balance is carried on the account before the account is flagged for shutoff.

7. Click Save (CTRL+S).

The shutoff minimum balance and shutoff periods are saved.

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