I_m_using_the_same_device_and_Connect_Online_keeps_asking_for_an_authentication_code._Why_

I'm using the same device and Connect Online keeps asking for an authentication code. Why?

Issue

Every time I launch Connect Online, I have to enter an authentication code. My organization is set up to remember the authentication code for thirty days. Why is this happening to me and how can I make it stop?


Explanation

Multi-factor authentication for Connect and Connect Online will only remember authentication for one browser on one device at a time. If you use the same device with a different browser, you will be prompted for a new authentication code. The same applies for using a different device with the same browser. 

The more stringent MFA setup for Connect and Connect Online 3/20/2019 16:33ers a higher level of protection from phishing attacks. 

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