Why can't I see a work order in my queue? (Connect Online)
View work orders that are assigned to you.
Is the work order assigned to you?
Unless you have access to see work orders for everyone, Connect Online will only show you the work orders assigned to you. If there's a work order out there that you should be working on, check with your manager to make sure the work order is assigned to you and not to someone else.
Is it a new work order that was just created?
If the work order was just created, try clicking the Reload button on the Internet web browser to refresh the work order list. The Reload button (CTRL+R) is usually located near the beginning of the web address, like this in Google Chrome...
Refresh button on Google Chrome browser
...or at the end like this in Mozilla Firefox...
Refresh button on Firefox browser
Copyright © 2025 Caselle, Incorporated. All rights reserved.
Related Articles
How do I disable direct entry for users who will be using Connect Online?
Issue We want our users to use Connect Online to enter and submit requisitions and purchase orders. Is there a way to stop these users from using the Connect Console to enter and submit requisitions and purchase orders? Explanation User rights ...When I approve purchase orders, I can't see the Modify button. How do I add it?
Issue I'm approving purchase orders in Connect Online. I need to make changes to the purchase order, but I can't find the Modify button to click on it. How do I add it to the page? Explanation You may be working in the purchase orders page instead of ...How do I work on a work order? (Connect Online)
Grab a work order to work on it. Use Connect Online to update a work order with important dates, notes, and so on. Working on a work order from the Work Order page 1. Open My Dashboard. 2. Use the Applications menu to select Work Orders List. Work ...How do I assign a work order to a user? (Connect Online)
Request a user work on a work order. Use Work Orders to assign a work order to a user. Assigning a work order to a user will move the work order to the user's work order queue and the user will be able to view it and work on it. Webinar: Create work ...How do I submit a request? (Connect Online)
Submit a request for time-off. Use Connect Online to fill in the request form and send it for approval. When the request is approved, you'll receive a notification and the request will show up as a completed request. Before you get started Add the My ...