Version
2026.02
Overview
If you’re not receiving portal emails, it’s usually due to email settings, filters, or account details. Most issues can be resolved in a few quick checks.
Instructions
Check your spam or junk folder
Portal emails can sometimes be filtered automatically.
- Look in Spam, Junk, or Promotions folders
- Mark the message as Not Spam if you find it
This helps ensure future emails are delivered correctly.
Confirm your email address
Make sure the email address on your account is correct.
- Sign in to Community Connect Portal
- Click on your username (next to the shopping cart), go to Profile.
- Verify your email address
If the address is incorrect, update it and save your changes.
Check your notification settings
You may have certain emails turned off.
- Review your Notification Preferences
- Make sure important emails, such as billing and security alerts, are enabled
Changes take effect immediately.
Look for delivery delays
Some email providers may delay messages.
- Wait a few minutes for time-sensitive emails
- Try requesting the email again if possible
Check with your email provider
In rare cases, your email provider may block portal messages.
You may need to:
- Add the portal’s sending address to your contacts
- Contact your email provider for help
Still not receiving emails?
If emails are still missing:
- Try using a different email address
- Contact support for assistance
Good to know
- Portal emails are sent automatically and can’t be sent manually on request
- Keeping your email up to date helps you stay informed
- Important notices are also available inside the portal