Error: Account is inactive for one or more periods

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• Error: There are x inactive customers that can be deleted

  Issue There inactive customer accounts in the database. Explanation When a customer is final billed, the customer account can be deleted if the customer balance is zero, the customer does not have any deposits, and the account history age is more ...

• Error: Hours not updated for inactive position

  Issue This error message displays when Connect finds hours on an inactive position for the pay pay period that have NOT been updated to the Payroll application. Solution To troubleshoot the error, check the employee position (Payroll Modify Existing ...

• Error: Locations with an inactive meter

  Issue A location has a meter that is not active. Explanation An inactive meter cannot be billed and cannot record meter activity. Solution Contact customer service at (800) 228-9851 for assistance. 202305 2023Mar27 Copyright © 2025 Caselle, ...

• Error: Employee has more than one primary position

  Issue An employee is assigned to more than one primary position. Explanation Each employee should be assigned to a primary position and only one primary position. Payroll uses the primary position to calculate the employee's payroll check and ...

• Error: Pay codes with mismatched monthly periods

  Issue A pay code has a pay period summary that does not match the detail. Explanation Connect compares the pay period summary to the pay period detail to verify the employee pay code amounts. If the amounts match on the pay period summary and pay ...