Warning: Previously used Social Security number
Issue
I'm entering a new employee or making changes to an existing employee. When I save the employee record, a warning message displays that says, "Previously used Social Security number." What does it mean and how do I fix it?
Explanation
In the employee record, the Social Security number is a unique identification number that is assigned to a U.S. citizen. No two employees should share the same Social Security number. This warning displays on the screen when you're setting up or updating an employee and there's another employee in the database who is already using the Social Security number that you're trying to assign to current employee.
Solution
The warning message will show the employee number, employee name, and termination date. You can click on the employee number to open the employee record, and then you can use this information to troubleshoot the issue.
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Verify the Social Security number on the current employee is correct. If the Social Security number is not correct, delete it and enter the correct Social Security number. (Modify Existing Employees)
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If the Social Security number is correct, open the employee record that is also using the same Social Security number and replace that Social Security number with the correct one. (Modify Existing Employees)
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If the employee's Social Security number is correct and you have verified it with the employee, the employee may need to use the free Social Security Number Verification Service (SSNVS), or contact the Social Security office.
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