Caselle_Hosted_Solution_User_ID_and_password_requirements

Caselle Hosted Solution - User ID and password requirements

Each user will need a user ID and password that meet the complexity requirements for user ID and passwords to login to Caselle Hosted Solution. 


User ID requirements

Each user must have a unique user ID. 

  • Length cannot exceed 14 characters.

  • Do not include non-alphanumeric characters (for example, '-!"$%&*,./:;?@[]^{|)~+<=>). 

 

Password requirements

The password must meet the password complexity requirements for Caselle Hosted Solution. 

  • Minimum length of 12 characters. 

  • At least one uppercase character.

  • At least one lowercase character.

  • At least one number. 

  • At least one special character (for example, '-!"$%&*,./:;?@[]^{|)~+<=>).

 

 

Q&A

Q: Why can't we use our passwords? 

A: To protect the database, Caselle will be sending a new password that you will use to login to the test site. Each user will use the same password. When the user logs in, the user will be asked to enter a new password. You will be sent a new password when you move from the test environment to the live environment. You'll have your users use their user name and the new password to login and then, they will need to enter a new password to continue. This process ensures access to the database is protected and secure. 

 

Q: Can we use our existing user ID and passwords that we use to login to Connect applications? 

A: Yes, your users can use their existing user ID and password if the user ID and password meet the password complexity requirements for Caselle Hosted Solution. The user will be asked to enter a new password the first time they login to Caselle Hosted Solution. 

 

 

 

 

Copyright © 2025 Caselle, Incorporated. All rights reserved.

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