Error: Locations with a landlord account but no landlord

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• Error: Locations without an account for landlord

  Issue A location has a landlord but a customer account is not attached to the landlord. Explanation If a customer account is not attached to the landlord, no billings will be created for the tenant. Solution Contact customer service at (800) 228-9851 ...

• Error: Active customer landlord does not match the landlord at the location

  Issue A location has an active customer account and it is missing a landlord or a different landlord is attached to the location than the landlord that should be attached to the location. Explanation When a landlord is set up, the landlord record is ...

• Error: Locations without an active customer

  Issue A location does not have an active customer. Explanation The location cannot be billed unless the location has an active customer. Solution Check if there's an active customer at the service address (Customers > Modify Existing Customers). If ...

• Error: Account is inactive for one or more periods

  This error displays when an account number has an activation date that falls after the selected GL period. To fix this error, remove the account or change the GL period to a period after the activation date on the account number. Copyright © 2025 ...

• Error: Locations with duplicate meter sequences

  Issue A location has more than one meter assigned to a sequence number. Explanation Each meter at a location should be assigned to a new sequence number. The application uses the meter ID and sequence number combination to bill the service. Solution ...