Error: Locations with a landlord account but no landlord

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• Error: Locations without an account for landlord

  Issue A location has a landlord but a customer account is not attached to the landlord. Explanation If a customer account is not attached to the landlord, no billings will be created for the tenant. Solution Contact customer service at (800) 228-9851 ...

• Error: Active customer landlord does not match the landlord at the location

  Issue A location has an active customer account and it is missing a landlord or a different landlord is attached to the location than the landlord that should be attached to the location. Explanation When a landlord is set up, the landlord record is ...

• Error: Locations without an active customer

  Issue A location does not have an active customer. Explanation The location cannot be billed unless the location has an active customer. Solution Check if there's an active customer at the service address (Customers > Modify Existing Customers). If ...

• Error: Missing contract A/R GL account

  Issue A customer is set up with a contract and at least one service is missing a GL account for the contract accounts receivable (A/R). Explanation When the contract A/R GL account is missing, the contract transactions cannot be updated to the ...

• Error: Locations with multiple active customers

  Issue A location has more than one active customer. Explanation Each location should have only one active customer. When there is more than one active customer at a location, duplicate billings may be created for each active customer. Solution ...