Error_Active_customer_landlord_does_not_match_the_landlord_at_the_location

Error: Active customer landlord does not match the landlord at the location

Issue

A location has an active customer account and it is missing a landlord or a different landlord is attached to the location than the landlord that should be attached to the location. 


Explanation

When a landlord is set up, the landlord record is tied to a location and the location record is tied to a landlord. Running Checkout with the option to verify landlord customer accounts will check that the landlord on an active customer account matches the landlord that's assigned to the location. 


Solution

You will need to find the correct landlord for the location. And then you will need to update the landlord that's tied to the location record or the landlord that's tied to the customer account. Contact customer service at (800) 228-9851 for assistance

 

  • To update the location record, open Locations > Modify Existing Locations. 

Modify Existing Locations, Landlord box

 

  • To update the customer record, open Customers > Modify Existing Customers. The landlord is on the Customer tab > Customer 1 tab. 

Modify Existing Customers, Customer tab > Customer 1 tab, Landlord box

 

202305 2023Mar27

 

 

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