Error: Metered locations without an active customer

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• Error: Locations without an active customer

  Issue A location does not have an active customer. Explanation The location cannot be billed unless the location has an active customer. Solution Check if there's an active customer at the service address (Customers > Modify Existing Customers). If ...

• Error: Customers without a meter for their metered billing services

  Issue A customer with a metered billing service does not have a meter tied to it. Explanation If a customer has a metered billing service, the customer should also have an active meter tied to it. If a meter is not tied to the metered billing ...

• Error: Customers with a meter for their active metered billing services

  Issue A customer has an active metered billing service that does not have a metered. Explanation If a customer has an active metered billing service, the customer should also have an active meter tied to it. Solution Check if the customer has an ...

• Error: Locations with multiple active customers

  Issue A location has more than one active customer. Explanation Each location should have only one active customer. When there is more than one active customer at a location, duplicate billings may be created for each active customer. Solution ...

• Error: Customer is part of a consolidated billing setup without an active master customer account

  Issue A customer using consolidated billing does not have an active master customer account. Explanation If a customer is using consolidated billing for utilities, the customer must have an active master customer account. The master customer account ...