Error: Locations with multiple active customers

• Related Articles

• Error: Locations without an active customer

  Issue A location does not have an active customer. Explanation The location cannot be billed unless the location has an active customer. Solution Check if there's an active customer at the service address (Customers > Modify Existing Customers). If ...

• Error: Metered locations without an active customer

  Issue A location with a meter does not have an active customer. Explanation Usage cannot be billed unless the location is tied to an active customer. Solution Add an active customer to the location. Contact customer service at (800) 228-9851 for ...

• Error: Active customer landlord does not match the landlord at the location

  Issue A location has an active customer account and it is missing a landlord or a different landlord is attached to the location than the landlord that should be attached to the location. Explanation When a landlord is set up, the landlord record is ...

• Error: Customers with a meter for their active metered billing services

  Issue A customer has an active metered billing service that does not have a metered. Explanation If a customer has an active metered billing service, the customer should also have an active meter tied to it. Solution Check if the customer has an ...

• Error: Customers with invalid final bill information

  Issue A final bill is recorded on a customer account, but the final bill includes a final bill date that falls outside of the period when the customer was active. Explanation The final bill date for a customer should occur after the most recent ...