Error: Locations with multiple active customers

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• Error: Locations without an active customer

  Issue A location does not have an active customer. Explanation The location cannot be billed unless the location has an active customer. Solution Check if there's an active customer at the service address (Customers > Modify Existing Customers). If ...

• Error: Metered locations without an active customer

  Issue A location with a meter does not have an active customer. Explanation Usage cannot be billed unless the location is tied to an active customer. Solution Add an active customer to the location. Contact customer service at (800) 228-9851 for ...

• Error: Missing unformatted locations

  Issue A plot is missing a formatted location number. Explanation Connect uses the formatted location number to look up plots, identify plots, and organize reports that report by location. An unformatted location may show the location in the wrong ...

• Error: Customers with invalid final bill information

  Issue A final bill is recorded on a customer account, but the final bill includes a final bill date that falls outside of the period when the customer was active. Explanation The final bill date for a customer should occur after the most recent ...

• Error: Active customer landlord does not match the landlord at the location

  Issue A location has an active customer account and it is missing a landlord or a different landlord is attached to the location than the landlord that should be attached to the location. Explanation When a landlord is set up, the landlord record is ...