Error: Locations without an account for landlord

• Related Articles

• Error: Locations with a landlord account but no landlord

  Issue A location has a customer account designated as a landlord but the location does not have a landlord. Explanation Without a landlord, the location will have issues when it's time to switch to a new tenant. Solution Check if the location is tied ...

• Error: Active customer landlord does not match the landlord at the location

  Issue A location has an active customer account and it is missing a landlord or a different landlord is attached to the location than the landlord that should be attached to the location. Explanation When a landlord is set up, the landlord record is ...

• Error: Locations without an active customer

  Issue A location does not have an active customer. Explanation The location cannot be billed unless the location has an active customer. Solution Check if there's an active customer at the service address (Customers > Modify Existing Customers). If ...

• Error: Metered locations without an active customer

  Issue A location with a meter does not have an active customer. Explanation Usage cannot be billed unless the location is tied to an active customer. Solution Add an active customer to the location. Contact customer service at (800) 228-9851 for ...

• Error: Customer is part of a consolidated billing setup without an active master customer account

  Issue A customer using consolidated billing does not have an active master customer account. Explanation If a customer is using consolidated billing for utilities, the customer must have an active master customer account. The master customer account ...