Error_Missing_None_records

Error: Missing None records

Issue

A table is missing the None record. 


Explanation

Some tables include a None record. The table needs a None record to process information. In this instance, the table is missing the None record.


Solution

Run Recalculate (Organization > Recalculate). You do not need to select any checkboxes. Running Recalculate will fix this error. 

 

202311, 20223Mar24

 

 

Copyright © 2025 Caselle, Incorporated. All rights reserved.

    • Related Articles

    • Error: Missing period cycle dates

      Issue The period/cycle date is missing. Explanation A period/cycle date is missing from the Dates table. Checkout cannot continue until the period/cycle date is fixed. Solution Go to Connect Utility Management > Organization > Organization to enter ...
    • Error: Missing index

      Issue A table is missing at least one index. Explanation The index runs in the background. It keeps the SQL database organized and running efficiently. Solution Call customer support at (800) 228-9851 for assistance. 202305 2023Mar24 Copyright © 2025 ...
    • Error: Customer missing a billing service for transactions

      Issue A customer is missing a billing service for transactions. Explanation A customer should have a billing service for each service in their transaction history. Solution Add the service to the customer (Modify Existing Customers). The error report ...
    • Error: Customers with a missing equal pay history

      Issue An equal pay customer does not have an equal pay history. Explanation The equal pay history has the customer's expected equal pay balance. The customer's equal pay balance may be different from the customer's service balance. Equal pay is a ...
    • Error: Customers missing final disconnect date on a billing service

      Issue A final bill customer is missing the final disconnect date on a billing service that was disconnected with the final bill. Explanation A final bill customer should have a final disconnect date on each billing service that will not be billed ...