Error: Missing index

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• Error: Missing None records

  Issue A table is missing the None record. Explanation Some tables include a None record. The table needs a None record to process information. In this instance, the table is missing the None record. Solution Run Recalculate (Organization > ...

• Error: Missing period cycle dates

  Issue The period/cycle date is missing. Explanation A period/cycle date is missing from the Dates table. Checkout cannot continue until the period/cycle date is fixed. Solution Go to Connect Utility Management > Organization > Organization to enter ...

• Error: Customer missing a billing service for transactions

  Issue A customer is missing a billing service for transactions. Explanation A customer should have a billing service for each service in their transaction history. Solution Add the service to the customer (Modify Existing Customers). The error report ...

• Error: Customers missing final disconnect date on a billing service

  Issue A final bill customer is missing the final disconnect date on a billing service that was disconnected with the final bill. Explanation A final bill customer should have a final disconnect date on each billing service that will not be billed ...

• Error: Missing contract A/R GL account

  Issue A customer is set up with a contract and at least one service is missing a GL account for the contract accounts receivable (A/R). Explanation When the contract A/R GL account is missing, the contract transactions cannot be updated to the ...