How do I add a high/low check to a metered service?
Set up a metered service to check for usage on a metered service that shows the customer is using significantly more or less than the expected usage.
High consumption refers to usage consumed by a customer that exceeds a specific quantity and low consumption occurs when a customer consumes less usage than the usage that is usually consumed during the given range. When the consumed usage is greater or less than the average consumption, there may be a problem with the meter. For example, a faulty wire or a broken meter.
Adding a high/low usage check for meter reading
1. Open Connect Utility Management > Organization > Services.
2. Click to select the High/Low Checks tab.
High/Low Checks tab
3. Click Add a New Check .
Add a New Check button
4. Set up the following options.
High usage check
Register type
Select Reading as the register type.
Type
If you're creating a high usage check, select High. If you're setting up a low usage check, choose Low.
Check type
Select what to check for high/low usage. You can check the service rate, previous period, prior year period, or range average.
Percentage
Use the Percentage box to check if usage is greater than a percentage of the average usage if you're setting up a high usage check. Or, if you're setting up a low usage check, use the Percentage box to see if usage is less than a percentage of the average.
Range average
Use this option to prompt the user to enter the high/low usage check when you run routines or reports or calculate an average usage based on prior period usage.
5. Click Save (CTRL+S).
The high usage check is saved.
202005, 2020Apr28
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