Error_Missing_contract_A/R_GL_account

Error: Missing contract A/R GL account

Issue

A customer is set up with a contract and at least one service is missing a GL account for the contract accounts receivable (A/R). 


Explanation

When the contract A/R GL account is missing, the contract transactions cannot be updated to the General Ledger application. 


Solution

Go to the service (Organization > Services). On the General Ledger Accounts tab, click on the Contract A/R box and then enter the GL account for contract A/R. 

Services, General Ledger Accounts tab - Contract A/R box

 

202305 2023Mar24

 

 

Copyright © 2025 Caselle, Incorporated. All rights reserved.

    • Related Articles

    • Warning Message: GL Account Is Terminated

      Issue The GL account selected is terminated for the work date entered. Solution This warning message displays when you use a GL account that has a termination date that occurs before the date on the time entry. To fix this error, click OK to continue ...

    • Error: Missing database

      Issue I'm testing a scheduled task that I set up and I'm getting an error that says a database is missing. How do I fix it? Explanation If the database that corresponds with the selected task is not found, then the "Missing Database" error is ...

    • Error: The GL account for the pay code on employee is invalid

      Issue This error message displays when there's an employee who is using an invalid GL account on a benefit pay code. Solution To fix the error, you will need to do some troubleshooting to find out where the invalid GL account is located in the ...

    • Error: Missing None records

      Issue A table is missing the None record. Explanation Some tables include a None record. The table needs a None record to process information. In this instance, the table is missing the None record. Solution Run Recalculate (Organization > ...

    • Error: Customer missing a billing service for transactions

      Issue A customer is missing a billing service for transactions. Explanation A customer should have a billing service for each service in their transaction history. Solution Add the service to the customer (Modify Existing Customers). The error report ...